My analysis is stuck loading
The analysis keeps spinning without finishing? Here are the likely causes and simple steps to unblock it.
Your analysis seems to keep spinning without finishing? Here's how to react.
Likely causes
- A large volume of documents or a very long questionnaire.
- A document in a format that's hard to process.
- A temporary loading glitch.
What to do
- Wait a moment: a large project can take longer.
- Refresh the page, then re-run the analysis.
- Check that your documents imported correctly (status "Completed").
- Narrow the scope if possible (fewer documents per project).
Still stuck?
Contact our team via the chatbot at the bottom right of the app: we'll help you get unblocked.