What should I do if automatic file recognition doesn't work?
OptiValue.ai relies on 89 specialized AI agents to analyze your documents and questionnaires. Automatic recognition depends on your file format and structure.
📑 Supported questionnaire formats
Currently available:
- Excel (.xlsx/.xls): full automatic recognition
- Word (.docx) and PDF: available in beta upon request (contact us via chatbot)
Alternatives for online questionnaires:
- Browser extension: directly fill online forms (Ecovadis, Cybervadis, SAP Ariba, interactive PDFs)
- API integrations: connect with your existing tools (Salesforce, HubSpot, Microsoft 365)
👉 Native integration of additional questionnaire formats is planned for 2026.
📚 Supported source document formats
To populate your knowledge base, OptiValue.ai accepts numerous formats:
- Documents: Word (.docx), PDF, TXT
- Structured data: Excel (.xlsx/.xls), CSV
- And many other standard formats
Important: Our DSLM (Domain-Specific Language Model) technology analyzes your documents in depth to extract relevant information, regardless of the source format.
🔍 Troubleshooting checklist if recognition fails
For Excel files:
- ✓ No password protection
- ✓ Clear structure: 1 column = question, 1 column = answer
- ✓ Avoid complex merged cells
- ✓ Remove unnecessary macros
For all files:
- ✓ File is not corrupted
- ✓ Size remains reasonable (< 50 MB per file)
- ✓ Text is readable (no poor-quality scanned images)
🛠️ Workarounds
Option 1: Adapt and re-import
- Simplify your file structure
- Compare with our predefined templates (CAIQ, SIG, ISO 27001, GDPR, etc.)
- Re-import the corrected file
Option 2: Use the browser extension If your questionnaire is accessible online, our browser extension can fill it directly without requiring an import.
Option 3: Temporary manual import While waiting for automatic recognition, you can create a project and manually enter questions.
🤝 OptiValue.ai Support
Our team analyzes your file and guides you through the adaptation process if needed. We can also activate the Word/PDF beta version for your account.
Response time: < 4h for urgent requests
👉👇 Ask our chat bot !
📌 Summary
- Questionnaires: Excel fully supported, Word/PDF in beta upon request
- Sources: multiple formats already supported
- Alternatives: browser extension for online forms, API integrations
- Roadmap: new native formats planned for 2026
Our goal: Answer. Prove. Progress together. Every improvement in automatic recognition saves you even more time.