Why is my file name truncated after upload?
This shortened name doesn't come from Optivalue.ai: it's generated by your computer before the file is sent.
Good news: this truncated name doesn't come from Optivalue.ai. It's generated by your computer, before the file is even sent.
What's happening
When you upload a file with a long name, Windows may give it a shortened name before sending: a legacy of older systems, still around today. For example, "Final Version Strategic Challenge 2024.docx" may arrive as "FinalVer~1.docx". Optivalue.ai receives the file exactly as your computer transmits it: if the name was already shortened beforehand, we can't recover the original name.
Why it happens
- Name too long: Windows shortens some names over 8 characters.
- Path too deep: a file buried in many nested folders can inherit a short name.
- File on a USB drive: USB drives often use older formats that favour these short names.
How to avoid it
Rename the file with a shorter name before importing, and avoid uploading it from a very deep folder or directly from a USB drive.